Frequently Asked Questions

A majority of companies truly do want to deliver exceptional service at a fair price. So why are consumers so frequently disappointed? We believe it’s because company leaders aren’t aware of what the “customer experience” is like for their own customers. If they did, perhaps they’d invest more in improving the customer experience rather than in hiring an army of customer service agents. At Cary Communications, we get it. We’ve been disappointed by agencies, experts and consultants, so we decided to offer a better alternative.

Cost. You’ll get exactly what you want without paying outrageous fees. We have low overhead costs, so you won’t pay to support salaries, advertising, office space, equipment or staff for a large agency.

Delight. Our most frequent feedback is simply “WOW.” We aim beyond satisfaction. If you’re not delighted, we will do what it takes to get you there.

Experience. With 20+ years of communications expertise, we know what works and what doesn’t. If you need a presentation for an audience of CEOs, you’ll work with someone who truly understands CEOs. We won’t waste your time. We take on only those projects where we can be exceptional. We also know what it’s like to be frustrated with an agency, so we’ve designed our customer experience to be vastly different.

Quick Turnaround. We know you needed your presentation yesterday, and we work accordingly. We demonstrate a sense of urgency, and do not over-promise what we cannot deliver.

Reliability. It’s easy to reach us. You will get a response quickly. If we tell you you’ll have it tomorrow, you’ll have it tomorrow…if not sooner. You’ll work with the same experienced designer each time, not a revolving door of trainees.

Ease. You will engage directly with your designer or consultant. There’s is no middleman. You won’t get passed to a inexperienced underling. You won’t have to explain and re-explain your needs multiple times.

Self-service. We provide our files in a format you can edit yourself later on. You don’t have to come back to us each time you want to change a word or remove a paragraph.

Freedom. You don’t have to subscribe to our services or pay ongoing fees. If you decide you want to stop a project halfway through, you simply pay for the work that has already been done. If you want a different design, just say so. If you change you mind about something, tell us.

Like most other service companies, we don’t have one-size-fits-all pricing. We need to learn a bit more about what you want to accomplish. Skills involved in developing content are different from those related to layout, graphic design, coaching, consulting, etc. You wouldn’t hire a surgeon to put on a band-aid, so why pay for one? We match your goals with our skills.

A simple phone call is all it takes to get a quote. We are not sales people. We don’t require that you hire us for an ongoing monthly fee. Whether you need help for one day, one month, or one year, we’re here for you.

If you’re a student who needs career coaching, you’re going to pay less (~$250) than a CEO looking for a boardroom bio, a LinkedIn profile makeover and an executive resume ($3,000+) or a company wanting a new website ($10,000+). 

If you are looking for the lowest-cost service, you may want to go to Fiverr or Upwork. If you need basic help, they’re a good place to go.  The hardest part is filtering through all of the available options on sites like those. If you don’t want the hassle or want personalized service, give us a try. It may cost you a bit more, but if you value your time, you’ll find it a good investment. 

If you’re looking for a high-end agency, you can expect to spend significantly more money, have lots of handoffs, and have your project take much too long. If you want quick, custom service, get a quick estimate with us. 

Projects can range from several hundred dollars to several thousand dollars. We work within your budget. If you have a smaller budget, we simply spend less time on your project and do what we can within your budget. You will receive a written quote in advance that explains exactly what we will do before we do it.

It helps to know how much your time is worth. For example, if you earn $60,000 per year, your hourly rate is $30. If you can delegate to someone else for less than $30 per hour, you probably should. Your time is your most valuable commodity. 

We can create a presentation overnight, in a couple of hours, or in two weeks. If you’re speaking at a conference and have no idea what to present, it might take a bit longer. It’s best to contact us as early as possible to make sure there’s time in our schedule. Sometimes we’re booked out a couple of weeks in advance; other times we can deliver the same day. 

Our goal is to deliver exactly what you want when you want it. Whether that means the same day, week or month, we will let you know ahead of time how long it will take to complete your project. We work quickly, yet always deliver quality work.

Our work is guaranteed. That’s why we check in with you to make sure we’re headed in the right direction before devoting a lot of time to finish your project. If you’re not happy, we’re not happy. We can change direction, show you more options, or take more time to deliver exactly what you’re looking for.